At the All Staff Meeting on April 26, Kyl summarized the highlights of the April Board meeting and communicated URAC’s revised 2018 Corporate Goals. The organization has experienced double digit operating margins since 2013 -  a tremendous result! Despite the favorable outcome, we continued to miss the new business growth target. To reverse this trend, URAC’s Board elected to modify the 2018 Corporate Goals to create additional focus:

Our moms always told us if we spent too much time watching TV it would fry our brain. If you’ve spent any time watching the political news the past few months you’d probably agree.  

URAC revised its Community Pharmacy Accreditation program by collaborating with CVS, which achieved accreditation under an earlier version of the program. The resulting version 2.0 better aligns with current market needs and provides a glidepath to other programs: Specialty Pharmacy and Mail Service Pharmacy.

As mentioned in the All-Staff meeting on April 26, the Sales team is undergoing a fundamental change in the way we conduct business. Spearheaded by our new Sales Director Kurt Acker, there will be three primary areas of focus:

The quality of healthcare provided in this country is not optimal. We know this either through personal circumstance or through evidence-based reports, such as the National Healthcare Quality Report published by the Agency for Healthcare Research and Quality. Reports like these highlight the need for improvement of the quality of care in the United States. But how do we improve?

Nearly a year old, the IT department is reviewing our phone system, CallTower. 

The Monthly Review spotlights a different URACer each month in a Q&A. This month it's Troy Reese, Pharm.D., who has been with URAC as a pharmacy reviewer for almost two years.