Formerly CHQI’s Telemedicine Accreditation Program (TAP) v2.1, we are pleased to announce that the publications are now available for URAC’s Telehealth Accreditation v2.2 program. Product Development, in consultation with URAC CEO Shawn Griffin, MD and Karen Watts, Vice President, Accreditation and Client Services, elected to make rebranding modifications and minor edits to the program acquired as part of the CHQI asset purchase.

As I reflect on 2019 and URAC’s product development accomplishments, I am constantly amazed that we are fewer than 60 employees strong!

We know you’re busy and URAC has invested in the Advisory Board membership to save you time.

According to Harvard Business School professor Clayton Christensen, there are over 30,000 new products introduced every year, and 95 percent fail. To develop, launch and gain adoption of a successful product requires the perfect formula of innovation, perspiration, calculation and luck.

Have you scheduled a medical appointment online? Or perhaps, you Googled “CareFirst.com” to identify in-network internal medicine physicians within five miles of home. When making an inquiry or appointment, what communication channel did you use: self-service, online chat, email, or text? Or did you resort to voice communication? Can you recall your experience? Was it easy to use? If you used more than one channel, did the various channels create a seamless experience? How did you feel about the company after the transaction? Did your experience strengthen your loyalty to the organization or did you feel dissatisfied and ready to seek an alternative?   

Redefine Health successfully launched the Redefine Health Academy in September 2018. The Academy is a series of online instructional webinars that will address some of the most pressing issues faced by specialty pharmacies today. 

URAC has amassed a great deal of knowledge about what it takes to build a successful, high-quality pharmacy service. Redefine Health, URAC’s wholly-owned subsidiary and consulting arm, has been redesigned to facilitate this transfer of knowledge while maintaining the integrity of URAC’s accreditation process. Redefine Health represents URAC’s continued investment in the pharmacy community and signifies our effort to provide solutions to improve the quality of care patients receive.