During July 2018 URAC Technology Services requested your feedback on our solutions and services. Result of the survey included some interesting feedback:
- In General, 93% expressed being Satisfied or Very Satisfied with the URAC Service Desk
- AccreditNet issues were called out as taking longer to resolve
- Sharepoint is used primarily for document storage and to review URAC Policies and Procedures, many feel it is under used and could provide support in our day to day activity
- We have issues with our phone system, not only the physical telephone itself, but using “Skype for Business” as a web conferencing tool
- 85% are Satisfied or Very Satisfied regarding communication of system downtimes, application updates, and security issues, but a lower percentage (mid 70’s) are Satisfied/Very Satisfied with our communication regarding network, telecom and updated/new functionality.
Overall, AccreditNet 2.0 was mentioned several times as a difficult system to use. Additionally, folks requested support managing and processing data from our various system.
Beginning in September Steve, Matthew and Moshe Bear will be attending your team meetings. They will provide a summary of all our results, but most importantly they will be looking for further specific guidance from you regarding refinement of our services. Your feedback and guidance will be incorporated into our future planning.
