URAC’s current phone system will reach “end-of-life” this year, meaning it will no longer be supported by our vendors. The new phone system is “cloud-based,” integrates with Skype for Business and Salesforce, and has some convenient capabilities, such as not having to dial 9 to get an outside line, and not having to look up a staff person's four-digit extension (since we won't have extensions anymore!). There are some action items for you this week and next week -- detailed in this article.